Rules and Policies
- For Sleeves and light items
- Shipping fees in Cairo, Giza, 6th Of October, Shrouk, and Obour are 40EGP
- Shipping fees to Alexandria is 45LE
- For Lighting units, and furniture shipping fees is calculated at checkout according to the order weight
Return and Exchange Policies
- Orders can be returned or exchanged within 14 days of delivery date.
- No refunds for shipping fees.
- Orders can be returned at our office free of charge or from your doorstep for 35LE.
- Orders can be exchanged at our office free of charge or from your doorstep for 60EGP.
- Orders can only be returned or exchanged if it is in good condition (not used).
- Upon receiving returned package, the package will be examined for scratches and signs of usage.
- Return and exchange process can take up to 5 working days from your request time.
- No returns or exchanges for customized orders.
Invoice and package must be attached with the returned order.
Refunds are done through the same payment methods (Cash or Card)
Card payment refunds may take a few weeks to be processed
- To place a return or exchange request or if you are unsatisfied with our service, please contact us through
- Phone: (+20) 1200011386
- Email: firstname.lastname@example.org
- Facebook: https://www.facebook.com/prodoeg/
- Instagram: https://www.instagram.com/prodoeg/