Refund policy
At Prodo, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below:
Returns
- Eligibility: Items must be returned in their original condition and packaging.
- Return Window: You may initiate a return within 14 days of receiving your order.
- Non-Returnable Items: Customized products cannot be returned unless they have manufacturing defects.
Refunds
- Inspection Process: Once we receive and inspect your returned item, we will notify you of the refund status.
- Refund Method: Approved refunds will be processed back to your original payment method within 7 to 10 business days.
Exchanges
- We offer exchanges for items that arrive damaged or defective. Please contact our support team within 48 hours of receiving your order.
Shipping Costs
- Return shipping costs are covered by Prodo in cases of defective or incorrect items.
- For other return cases, shipping costs are the customer's responsibility.
Commitment to Quality
Our products are crafted with care, ensuring you receive only the best. If you have any concerns, we are here to assist and ensure your satisfaction.